Questions • Answers • Tips
Frequently Asked Questions
Everything you need to know before your Sabah adventure.
Are you licensed and insured?+
Yes. We operate with the appropriate Sabah tourism licenses and maintain relevant insurance coverage. Safety briefings are provided before every activity.
How do I make a booking?+
Use the Book Now form or WhatsApp link on our site. Share your dates, group size, and preferred tours — we’ll confirm availability and pricing.
What payment methods do you accept?+
Bank transfer and major e-wallets locally. For international guests, we can share secure payment options upon request.
Is pricing transparent?+
Always. Our offers clearly list what’s included (transport, guide, permits, meals if any). No hidden fees.
What is your cancellation policy?+
Free reschedule when possible. Refunds follow partner policies and lead time. We’ll advise clearly before you confirm.
Can you customize itineraries?+
Absolutely. Tell us your interests (mountains, islands, wildlife, culture) and pace. We’ll tailor a plan within your budget.
How big are your groups?+
We keep groups small for safety and quality. Private trips are available on request.
What should I bring?+
Comfortable clothing, closed shoes, sunscreen, water bottle, and personal medication. For islands: swimwear and a towel.
Do tours run in bad weather?+
Safety first. Some activities may be delayed, rerouted, or cancelled due to weather or sea conditions. We’ll keep you updated.
Do you provide hotel pickup?+
Yes for most tours within Kota Kinabalu area. We’ll confirm pickup time and location during booking.
Still need help?
Tell us your dates and interests — we’ll craft a plan.